Question 1

How much does IT support cost in Pretoria East?

Accepted Answer

SystemsResolved Pty. Ltd charges R430/hr for remote support and R550/hr for on-site support in Pretoria East. A 50% deposit is required to confirm your booking, with the balance due on completion. No hidden fees.

Question 2

Do you offer IT maintenance contracts for small businesses?

Accepted Answer

Yes. SystemsResolved offers monthly maintenance contracts for small businesses in Pretoria East, covering computers, ESET security (Systems Resolved is a registered ESET Partner), managed backups, and backup power and failover internet. Pricing is per device and per site, shared after a conversation or a free site visit.

Question 3

Can you fix a slow computer remotely?

Accepted Answer

Yes. Most computer speed issues, virus removals and software problems can be resolved remotely via a secure remote desktop connection, usually within an hour. Remote support is R430/hr.

Question 4

Do you offer on-site IT support near me in Pretoria East?

Accepted Answer

Yes. SystemsResolved provides on-site IT support throughout Pretoria East — including Equestria, Faerie Glen, Garsfontein, Woodhill, Moreleta Park, Menlyn, Silver Lakes, Boschkop AH and Mooikloof. Call Systems Resolved on 081 323 1746.

Question 5

How quickly can you upgrade my laptop SSD or RAM?

Accepted Answer

SystemsResolved offers same-day SSD and RAM upgrades with approximately a 4-hour turnaround. Drop off your device in Pretoria East and collect it the same day with a faster, upgraded machine.

Question 6

Can you keep my office running during load shedding and internet outages?

Accepted Answer

Yes. SystemsResolved installs plug-in UPS units for your router, fibre box and key PCs, and sets up a failover internet connection so your office stays online when the main line drops. Hardwired inverter and solar installations need a registered electrician.

Question 7

Do you install security cameras or CCTV?

Accepted Answer

No. CCTV and graded security systems are the work of a registered security installer, and SystemsResolved does not offer them. What is offered is smart home and office automation — including Wi-Fi automation cameras — set up and configured on a secure, properly segmented network.

Question 8

How do I book an IT support appointment?

Accepted Answer

You can book online at systemsresolved.co.za, or call/WhatsApp Systems Resolved on 081 323 1746. Remote support can be booked with 1 hour's notice, on-site support requires 2 days' notice.

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