Question 1

How much does IT support cost in Pretoria East?

Accepted Answer

SystemsResolved Pty. Ltd charges R430/hr for remote support and R550/hr for on-site support in Pretoria East. A 50% deposit is required to confirm your booking, with the balance due on completion. No hidden fees.

Question 2

Do you offer IT maintenance contracts for small businesses?

Accepted Answer

Yes. SystemsResolved offers monthly maintenance contracts for small businesses in Pretoria East, covering computers, antivirus and security, managed backups, and backup power and failover internet. Pricing is per device and per site, shared after a conversation or a free site visit.

Question 3

Can you fix a slow computer remotely?

Accepted Answer

Yes. Most computer speed issues, virus removals and software problems can be resolved remotely via a secure remote desktop connection, usually within an hour. Remote support is R430/hr.

Question 4

Do you offer on-site IT support near me in Pretoria East?

Accepted Answer

Yes. SystemsResolved provides on-site IT support throughout Pretoria East — including Equestria, Faerie Glen, Garsfontein, Woodhill, Moreleta Park, Menlyn, Silver Lakes, Boschkop AH and Mooikloof. Call Systems Resolved on 081 323 1746.

Question 5

How quickly can you upgrade my laptop SSD or RAM?

Accepted Answer

SystemsResolved offers same-day SSD and RAM upgrades with approximately a 4-hour turnaround. Drop off your device in Pretoria East and collect it the same day with a faster, upgraded machine.

Question 6

Can you keep my office running during load shedding and internet outages?

Accepted Answer

Yes. SystemsResolved installs plug-in UPS units for your router, fibre box and key PCs, and sets up a failover internet connection so your office stays online when the main line drops. Hardwired inverter and solar installations need a registered electrician.

Question 7

Do you install security cameras or CCTV?

Accepted Answer

No. CCTV and graded security systems are the work of a registered security installer, and SystemsResolved does not offer them. What is offered is smart home and office automation — including Wi-Fi automation cameras — set up and configured on a secure, properly segmented network.

Question 8

How do I book an IT support appointment?

Accepted Answer

You can book online at systemsresolved.co.za, or call/WhatsApp Systems Resolved on 081 323 1746. Remote support can be booked with 1 hour's notice, on-site support requires 2 days' notice.